2004 Customer Service Survey: All responders recommend Summit Re

Customer service is more than a buzzword to us; —it is an integral part of who we are. Our annual customer service survey allows us to do our job better and ensures we'’re best meeting your needs. It also identifies any problem areas early so we can correct them! Another sign of our service commitment is the establishment of service standards for each client interaction – such as underwriting, premium and claim administration and installation of managed care programs. We then report to every client how we've performed for them on these standards.

Overall, claims are being paid within 9 days and contracts are being issued within 29 days upon receipt of all required information. If we can take care of meeting your needs, we believe the needs of the rest of our stakeholders (reinsurer, employees and owners of Summit Re) will be met as well.

Summit ReSources: Complement Your Managed Care Programs

Catastrophic managed care programs need to complement rather than replace your programs. Summit Re and GE Insurance Solutions are dedicated to providing you protection from catastrophic claims. Together, we designed Summit ReSources, a program of managed care services whose goal is to bring value and service support in your management of catastrophic risk. In most situations, the managed care expenses of vendors are treated as an eligible claim expense by ERC. Our website (www.summit-re.com) has a complete listing of the programs which are available.

Add Lives Under Management with Employer Stop-loss

Many employers turn to HMOs and other strongly managed care programs to control healthcare costs, while others look to the cost-control aspects of self-funding. HMOs that can offer administrative services to self-funded employers bring the best of both worlds. To take advantage of this opportunity and to increase your lives under management, you need actuaries and underwriters equipped to understand this combination of funding and managed care savings. Summit Re'’s level of managed care experience sets us apart from others in the self-funded marketplace that experiment in the managed care world.

Key strengths that we bring to you include our ability to analyze managed care networks and develop customized specific and aggregate stop-loss rates uniquely reflecting your managed care capabilities. We have a flexible policy with numerous product options. We deliver excellent service in all regards, including underwriting, proposal turnaround time, premium, claim, and contract administration.

We use Companion Life Insurance Company, an A+ rated carrier, as the insurance company providing specific and aggregate stop-loss protection. You may use your own TPA or contract with a TPA in the local market.

Summit Re can offer your sales and marketing staff a turnkey stop-loss program using Companion Life Insurance Company policy forms. Alternatively, we can work with you to use your own insurance company paper if available. Consulting services are available to help you place the business, to underwrite cases and to develop pricing and underwriting guidelines as well as manual rates.

Reports Help You Manage Costs

Important trends in your claim experience as well as potential utilization of appropriate managed care programs through Summit Re are available through our extensive management information reporting package. In addition to routine reinsurance claim explanations of benefits (EOB’s), Summit Re offers a variety of claim reports regarding turnaround time, diagnosis and managed care vendor utilization savings.