Customer service is more than a buzzword to us; it is an integral part of who we are. Our annual customer service survey allows us to do our job better and ensures we're best meeting your needs. It also identifies any problem areas early so we can correct them! Another sign of our service commitment is the establishment of service standards for each client interaction such as underwriting, premium and claim administration and installation of managed care programs. We then report to every client how we've performed for them on these standards.
Overall, claims are being paid within 9 days and contracts are being issued within 29 days upon receipt of all required information. If we can take care of meeting your needs, we believe the needs of the rest of our stakeholders (reinsurer, employees and owners of Summit Re) will be met as well.
